Top NHS Complaints

Original: Top NHS Complaints

The Healthcare Commission has just released its top list of complaints it has received about the National Health Service and coming top of the compilation was how they deal with complaints itself. Nearly one in five of all the problems they dealt with were to do with handling of patient's criticisms. Other common grievances for NHS patients were poor communication (12%), standard of treatment (11%), delay or failure to diagnose a condition (9%) and delays in accessing care (8%). A total of 135,000 complaints were made last year of the 380 million procedures carried out.


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